# Have Questions? Our Montebello Whistler FAQ will Address Them! Our FAQ was assembled based on the most frequently asked questions by guests. If you can't find what you are looking for, call our team today. 1-877-621-1177 ## Frequently Asked Questions ### Should I Book Directly With MontebelloWhistler.Ca? Yes, MontebelloWhistler.ca is the official website for many Montebello townhomes in the complex. By booking directly with us we can ensure you get the lowest rate possible and provide you with the best customer service. ### What Is Check-In / Check-Out Time? Check in is at 4 PM and check out is at 10 AM. ### Where Do I Check-In? For your convenience we are happy to provide a 24-hour front desk at Le Chamois 4557 Blackomb way which can accommodate all check-in times. Please refer to your check-in instructions for additional check-in information. ### Will We Be Charged In Canadian Dollars? Yes, all rates displayed on our site and all transactions will be in Canadian dollars (CAD). ### Are Pets Allowed? I’m sorry we do not allow pets. ### Do You Have High-Speed Wireless Internet Access Available? Complementary wireless internet access is available in all townhomes. ### How Far Is The Walk To The Village? Montebello is one of the closest townhome complexes to Whistler Village. It is only a quick 10-15 minute walk to all the shops and restaurants the Village has to offer. ### How Far Is It To The Lifts? There is a complimentary municipal shuttle service that will pick you up by the complex and deliver you to the lifts within minutes. ### Do You Provide Shuttle Service From The Blackcomb Lodge To The Complex? There is no shuttle for guests from the check in location to the complex. There is a taxi stand just outside of the Blackcomb Lodge for your convenience. ### Do You Have On-Site Parking? Yes, each Montebello townhome has at least a one car garage with space for another vehicle in the driveway. For your guests, there is free visitor parking available on a first come first serve basis. ### What Is The Minimum Age Requirement To Check In To The Room? You must be 19 years of age with a valid ID to check in. 2162161 Alberta LTD, dba Whistler Premier recognizes its duties and responsibilities under the British Columbia Human Rights Code, as amended. Where applicable, nothing in these terms, conditions, and/or policies limits an individual’s ability to seek reasonable accommodation based on their protected characteristic(s), including, without limitation, age, in the provision of accommodation, service or facility offered by 2162161 Alberta LTD dba Whistler Premier. To the extent that there is any conflict between these terms, conditions, and/or policies and the Code, the Code shall prevail to the extent of the inconsistency. ### What Is Your Cancellation / Deposit Policy? Please visit our [Booking Policy](https://www.montebellowhistler.ca/booking-policy) page for complete detail ### I Have Questions About My Bill. Who Do I Call? You can contact our reservations team at [1-888-621-1177](tel:1-888-621-1177) ### What Forms Of Payment Are Accepted? We accept Master Card, Visa and American Express. --- View this page online: https://www.montebellowhistler.ca/faq